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Refund and Returns Policy

Please READ Carefully

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a proof of purchase(M-pesa Confirmation Message).

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or damaged.

Refunds

Once your return is received and inspected, we will Call or send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your M-pesa or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again or the preferred mode for refund you had advised.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {admin@thepillowcentre.co.ke}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {admin@thepillowcentre.co.ke} and send your item to: {our Shop(Ibrahim’s Shopping Center,Moi Avenue Shop No.)}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should dispatch your product to: {our Shop(Ibrahim’s Shopping Center,Moi Avenue Shop No.)}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track-able shipping service . We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {admin@thepillocentre.co.ke} for questions related to refunds and returns.

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